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All industries

Logistics & Freight

Freight runs on exceptions. Agents live for them.

“We used to hear about late loads from angry customers. Now the customer hears it from us first.”
Operations lead · mid-market freight brokerage
Agent 01

The Rate Auditor

Reads every carrier invoice against the contracted rate. Fuel, accessorials, detention. Variances come to you flagged, with the lane and the paperwork attached.

Worker multiplier8×Checks every invoice, not the tenth a person can spot-check.

How it works

The loop: Runs nightly. Reads new invoices from the TMS export. Checks every line against contract rates. Posts variances to the ops channel, paperwork attached. A human approves every dispute.

What it needs:

  • Read: nightly TMS invoice export
  • Post: #freight-audit in Slack
  • Owner: your ops lead
  • Spend cap enforced in the request path
  • Audit log on from day one
Agent 02

The Exception Scout

Watches track-and-trace for loads going sideways and posts the exception to Slack, with the carrier and the new ETA, before the customer ever asks.

Worker multiplier12×Watches every load, every fifteen minutes, all shift.

How it works

The loop: Runs every fifteen minutes. Reads the track-and-trace feed. Matches pings against promised windows. Posts exceptions with carrier and new ETA. A human owns the customer call.

What it needs:

  • Read: track-and-trace feed, read-only
  • Post: #load-exceptions in Slack
  • Owner: your dispatch manager
  • Per-run spend cap, enforced
  • Every alert logged

Work a shift with it

Agent 03

The Onboarding Runner

Chases carrier onboarding paperwork. W-9s, insurance certs, authority letters. Follows up until the packet is complete and filed where it belongs.

Worker multiplier6×Works every onboarding packet to done, and forgets none.

How it works

The loop: Runs on every new carrier packet. Reads the onboarding inbox. Checks W-9s, certs, authority. Sends the follow-up chase itself. A human grants final approval.

What it needs:

  • Read: carrier onboarding inbox
  • Send: chases from a scoped mailbox
  • Owner: your carrier manager
  • Budget cap live in the request path
  • Audit trail from day one

Stack the three and the desk runs like a bigger one: every load covered, and room for the freight you used to turn away.

An example scenario. The multipliers are estimates, not promises. Your real numbers come from the Readiness Map.

Get your real numbers

Live Demos · Agent 02

Take the Exception Scout for a drive.

Two ways in, one agent. Pick the one that matches the question you are actually asking: what is this like to work with, or how is this actually built.

The Real Numbers

Enough ranges. Get your number.

Every number on this page is an estimate, because every company is different. The Readiness Map makes it exact: your workflows, your multipliers, your first agents, with names and owners.

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